In accordance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you that Phoenix Forwarding SL, with C.I.F. B19409408 and address at Avda Cardenal Benlloch 69 – 46021 Valencia is responsible for the management and operation of the site www.phoenixforwarding.com registered in the Commercial Register of VALENCIA S 8 , H V 220681.
If you wish to contact us, please send a letter to the above address or email: comercial@phoenixforwarding.com
Access to our domain can be made directly or through any existing redirection, the applicable Privacy Policy being the same.
PRIVACY POLICY
This Privacy Policy describes how we handle your personal data (e.g. collection, use, communication, storage and protection of your personal information) and provides information about your rights as a data subject.
Phoenix Forwarding SLis the controller of the processing, as well as the collection, use, communication, storage and protection of your personal data, in accordance with the General Data Protection Regulation, internal rules and policies or any applicable national regulations.
In compliance with the Organic Law 3/2018 of 5 December, on Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as the General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, by means of this document, Phoenix Forwarding SL reports:
Identity and contact details of the Controller
Our identifying information:
Phoenix Forwarding SL
You can contact us:
- By postal mail: Avda Cardenal Benlloch 69 – 46021 Valencia
- By e-mail: comercial@phoenixforwarding.com
- By phone: 936 898 130
- By website: phoenixforwarding.com
Categories of personal data
We process the following categories of personal data:
- Identification details – name and surname, ID or equivalent.
- Administrative information – company name, address, bank details and contact persons.
- Contact details – email, phone number and address.
- Digital data – cookies, IP address, websites and social networks and other publicly accessible data on the Internet, etc.
- Business information – suppliers, customers, managers and partners.
- Additional data required for processing – for more information on the category of personal data in the development of our Activity, you can consult our Activity Log.
How do we collect your data?
We collect information about you from the following sources:
From our website:
- Through the Contact Form
Using other tools available on the internet:
- Through our social networks.
- By email to customers or suppliers with whom there has already been a previous business relationship.
- By email to future customers or interested parties without a business relationship for which we do not have explicit consent.
- Through the email to Interested parties of which we have consent through the different contact forms.
From other sources:
- When communicating or interacting with you by phone, email or other means of contact with our company.
For more information on the different data collection mechanisms in the development of our Activity, you can consult our Activity Register.
How long do we keep your data? (Retention Period)
The data will be kept for as long as there is a commercial, contractual or professional relationship with the interested party and/or thereafter for the years necessary to comply with the corresponding legal obligations in each case. Without prejudice to the above, they will be kept for as long as they are necessary for processing and the data subject/s does not request their deletion.
In relation to accounting and tax documents, for tax purposes, the books of account and other records required by the applicable tax legislation (IRPF, VAT, IS, etc.), as well as the documentary means of proof of entries in books (including computer programs and files and any other evidence of fiscal significance), must be kept at least, during the period in which the Administration has the right to verify and investigate and, consequently, to settle the tax debt, according to Articles 66 to 70 of the General Tax Law, will be 4 years.
In the case of accounting and tax documents, for commercial purposes, books, correspondence, documents and supporting documents relating to your business, duly ordered from the last entry made in the books, except as provided by general or special provisions, this commercial obligation extends to both the compulsory books (income, expenses, capital goods and provisions), in addition to the documentation and supporting documents for entries recorded in the books (invoices issued and received, tickets, rectification invoices, bank documents, etc.), according to Article 30 of the Commercial Code, will be 6 years.
As regards the documentation related to goods, the retention period will be 3 years, thus complying with REGULATION OF THE EUROPEAN UNION NO. 952/2013 OF THE EUROPEAN PARLIAMENT AND COUNCIL of 9 October 2013 establishing the Customs Code of the Union.
For more information on data retention in the course of our activity, please consult our Activity Log.
To whom do we transfer your data?
Depending on the purpose of processing, we may transfer your personal data to different categories of recipients (professionals, entities, collaborators directly related to the Controller, public or tax authorities) with which we have signed cooperation agreements protecting your rights and freedoms in relation to your personal data. All this with your express consent in the cases necessary and in compliance with our obligations as Data Controller. For more information, please see our Activity Log.
We also inform you that your data may be processed by the companies belonging to our group for commercial, administrative, statistical and/ or financial purposes, for more detailed information can consult the website www.grupo-alonso.com.
We will only disclose your data to the extent strictly necessary and in the manner required to carry out the purposes described in this privacy policy. These entities and/or professionals considered as Data Processors shall be governed by the provisions of Art. 28 of the GDPR and this entity is responsible for taking all necessary security measures in accordance with Art. 32 of this GDPR.
Where do we process your data?
For the purpose of carrying out our activity we process your personal data in accordance with the conditions set out in this policy, within the European Union (EU).
In principle, this entity does not carry out any international processing of data, if necessary and in those services that this entity offers where the execution of international transfers of data is required for the provision of the same, this shall be set out in the Specific Conditions of the contract applicable to the service and expressly accepted by the customer prior to these.
For more information about where we process data in the course of our activity, you can consult our Activity Log.
What purposes do we process your data for?
Your data will be collected for processing operations relevant to the following purposes:
Purposes of the elements of our website:
- Contact form:
- Receive contact information or other requests made by you.
- Specific treatment in social networks (see section social networks).
- In the case of future customers or interested parties for whom we do not have explicit consent, this will be requested via email to continue maintaining communication.
General purposes of our activity:
- Receive contact information or other requests made by you through any of our communication channels.
- Administrative, Labor, Tax, Commercial and/or Accounting tasks, resulting from the provision of our services.
- Coordinating operations related to international transport (customs formalities, financial management, documentary credits, insurance contracts, tax representation, etc.)
- Coordinating administrative operations related to national transport.
- Commercial land, sea and air transport services.
- Commercial storage and logistics services.
- Other services related to transportation or storage.
For more information on the purposes of data processing in the development of our Activity, you can consult our Register of Activities.
You may withdraw your consent at any time free of charge by exercising your rights, addressing your request in writing and duly identified by means of a document supporting it, at our address Avda Cardenal Benlloch 69 – 46021 Valencia or by e-mail at comercial@phoenixforwarding.com to the attention of our internal data protection officer, for more detailed information on the exercise of your rights you can consult our Register of Activities.
Why can we process your data? (Legitimation)
The use of your data under the conditions described above is permitted by the European and Spanish data protection legislation in accordance with the following legal bases:
Art.6. GDPR
- The data subject has/has given his consent for the processing of his or her personal data for one or more specific purposes.
- The processing is necessary for the execution of a contract to which the data subject is party or for the application at his request of pre-contractual measures.
- The processing is necessary for the fulfilment of a legal obligation applicable to the controller.Para más información sobre la base jurídica del tratamiento de los datos en el desarrollo de nuestra actividad, puede consultar nuestro Registro de Actividades.
What and what are their rights?
The data protection regulations allow you to exercise your rights of access, rectification, opposition, deletion (“right to be forgotten”), limitation of processing, portability and not being subject to individual decisions with the Controller
Any data subject has the right to be provided with basic information at a first level, in summary form, at the same time and on the same medium as his/her personal data are collected, BEFORE their data is collected, and on the other hand, The rest of the information is sent to you in a medium more suitable for presentation and comprehension.
The information to be provided by layers or levels would be as follows:
Information 1st layer
- The identity of the Data Controller.
- What data will be processed.
- For what purpose.
- Where and how they have been obtained.
- The legal basis of processing.
- If communicated, assigned or processed by third parties.
- The reference to the procedure for exercising rights.
Information 2nd layer
- Contact details of the controller. Identity and details of the representative (if any). Contact details of the data protection officer (if any).
- Extended description of the purposes of processing. Periods or criteria for data retention. Automated decisions, profiling and applied logic.
- Details of the legal basis for processing, in cases of legal obligation, public interest or legitimate interest. Obligation or non-obligation to provide data and consequences of failure to do so.
- Recipients or categories of recipients. Adequacy decisions, guarantees, binding corporate rules or specific applicable situations.
- How to exercise the rights of access, rectification, deletion and portability of data, and the limitation or opposition to their processing.
Right to withdraw consent. - Right to complain to the Supervisory Authority.
(The following table indicates your rights)
| Right of access | To know what data about you is being processed, for what purpose it is being processed, where they have obtained the data and whether they will communicate or have communicated them to someone. |
| Right of rectification | To modify those data that are inaccurate or incomplete. |
| Right of cancellation | To cancel your inappropriate or excessive data. |
| Right of opposition | To prevent your data from being processed or stopped processing, but only in the cases set out by law. |
| Right to limit processing | To request the suspension of data processing in the cases established by law. |
| Right to data portability | To receive your data provided in a structured electronic format, of usual use and to be able to transmit them to another Controller. |
| Right not to be the subject of individual decisions | For the purpose of not making a decision about you, which has legal effects or affects you, based solely on the processing of your data. |
These rights are characterized by:
- Exercise is free.
- You may exercise your rights directly or through a legal representative.
- If the request is made by electronic means, the information shall be provided by such means where possible, unless the data subject requests/requests otherwise.
- Before exercising your rights, we must identify you to protect your personal data against fraudulent attempts.
- Your request will be resolved within one month.
If the requests are manifestly unfounded or excessive (e.g. repetitive), the person responsible may:
- The controller is obliged to inform you about the means of exercising these rights. These means must be accessible and this right cannot be denied on the sole ground that another means is chosen.
- If the person responsible does not comply with the request, he shall inform the Supervisory Authority within one month of the reasons for his failure to act and the possibility of making a complaint.
If you wish to exercise any of the rights described above, you can contact us through our Data Protection Officer:
- By postal mail:
Phoenix Forwarding SL
Att. Data Protection Officer
Avda Cardenal Benlloch 69 – 46021 Valencia
- Or by e-mail at: comercial@phoenixforwarding.com
Control authority
If you wish to make a complaint regarding the processing of your data by Phoenix Forwarding SL, inform you that you can contact the Spanish Data Protection Agency, C/ Jorge Juan, 6 28001-Madrid http://www.agpd.es
Cookies
Cookies are files that are downloaded to your computer to collect standard internet log information and browsing habits. This information is used, for example, to track the use of visitors to the website and to collect statistical reports on website activity.
You can set your browser to not accept cookies. However, some first-party cookies are necessary to allow the user’s session on the website to use our services.
For more information, please visit the website’s Cookie Policy.
Social media
Phoenix Forwarding SL has presence in different media or social networks, such as: Facebook, Twitter, YouTube, Instagram and LinkedIn, the purpose of processing personal data being established within the conditions affecting the service. If you register for certain services using personal data associated with a user account, please note that you will share certain information contained in your account. Phoenix Forwarding SL reminds you to be aware of the privacy policies of such social media or networks in which it is registered in order to avoid sharing unwanted information.
Has the settings for privacy and account management in social networks to manage privacy preferences, identity, advertising and other affected endpoints.
If you register for certain services using personal data associated with a user account, please note that you will share certain information contained in your account.
The purposes of the data collected on the different social networks are:
- Advertising and commercial prospecting.
- Management of customer databases that come from campaigns or promotions in the dissemination of our activities and services among our followers.
- Personnel selection / Contact with candidates.
- Communication with customers or interested parties.
Detailing each social network, on Facebook, when a user becomes a fan of the official Fan Page through the “Like” button authorizes that their personal data be used only on this platform of Facebook for the management of the “Fan Page” and communications that are maintained in a two-way manner with such followers through chat, posts, comments, messages or other means of communication that the social network allows now and in the future. This processing will be subject to the privacy policies of this social network and that the user can consult at the following link: https://www.facebook.com/policy.php. Becoming a fan will give you access to the list of members or followers who have joined the Fan Page. It is also reported that when a user becomes a fan, the news posted will also appear on their home page and that if the fan makes comments of these posts, both your comment and the name of your profile will be accessible by other fans and, If applicable, the photo you have on it or according to your privacy settings, biography and tags. In any case, the user is responsible for the use of the social network.
In relation to Twitter, when a user follows our profile by clicking the “Follow” button, you will have access to the profile page of the people who follow him, specifically, the username, photo (in case the user has put a photo on the profile), and comments or “Tweets” or responses made by the user or others mentioning it, as well as other information that has been posted to the user’s profile such as users being followed, their followers or the profile’s favorites. The data of users who follow our profile on Twitter is used solely to manage and respond to “Tweets” or messages exchanged between them. The privacy policy governing this social network can be found at the following link: https://twitter.com/privacy.
Similarly, in relation to YouTube, will have access to information of people who subscribe to our channel, specifically, username, photo (if the user has put a photo on their profile), and comments made to channel videos, subscriber videos, playlists, and other channels you have subscribed to. You can consult their privacy policy at the following link: https://policies.google.com/privacy?hl=es.
In relation to Instagram, when a user follows our profile by clicking the “Follow” button, you will have access to the profile page of the people who follow it, specifically, the username, photos (in case the user has put a photo on the profile), and user posts, as well as other information that has been posted in the user’s profile such as users who are followed or their followers. The data of users who follow our profile on Instagram is used only to manage the information that is exchanged between them. The privacy policy governing this social network can be found at the following link: https://help.instagram.com/519522125107875.
In relation to LinkedIn, when a user publishes his profile as a professional, we will have access to the public data incorporated by this social network. We can also communicate with them through it. The privacy policy governing this social network can be found at the following link: https://www.linkedin.com/legal/privacy-policy?_l=es_ES.
Unsubscribe request
To request the cancellation of any service in which you are registered, we inform you that you can exercise the right of cancellation or opposition to the processing of your data by contacting Avda Cardenal Benlloch 69 – 46021 Valencia or by sending a message to comercial@phoenixforwarding.com, with the subject REQUEST FOR CANCELLATION and indicating your details and the email address with which you have registered. We will respond to your request by indicating the status of the same or if we need more information about it.
Security
Phoenix Forwarding SL adopts organizational and technical measures to ensure the security of personal data and prevent their alteration, loss, processing or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
Updates
We keep our privacy policy under review and may change it from time to time (mainly to comply with legal and data protection practices).
Updated versions will be published on our website.
Applicable law and competent courts
The terms and conditions governing this website, as well as the relationships that may arise are protected and subject to Spanish law. For the resolution of any type of dispute, litigation or discrepancy that may arise between the user and Phoenix Forwarding SL by using this website, it is agreed to submit them to the courts of Valencia, Spain.
Last Updated: January 30, 2025.