Use of cookies

By means of this website notice www.phoenixforwarding.com with the holder Phoenix Forwarding SL, with C.I.F. B19409408, informs you of its cookies policy, thus complying with the provisions of article 22.2 of Law 34/2002, of 11 July of Information Society and Electronic Commerce Services.

¿What is a cookie?

Cookies are files that are downloaded to the user’s terminal (computer/smartphone/tablet) when accessing certain websites and stored in its memory. Cookies allow, among other things, to store and retrieve information about the browsing habits of a user or his computer, see which pages are visited, time of connection, analyze the operation of a page, if there are technical problems, etc. Depending on the information they contain and how the terminal is used, they can be used to recognize the user.

What types of cookies exist?

There are several types of cookies according to different criteria:

Depending on the holder:

• Own cookies: These are those that belong to the owner of the website.
• Third-party cookies: These are those that belong to a third party, other than the website owner, who will be the one who processes the information collected.

Depending on the purpose:

• Technical cookies: these are those that allow the user to navigate through a website, platform or application and use the different options or services that exist in it, including those that the publisher uses to enable the management and operation of the website and enable its functions and services, such as for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, making the purchase process of an order, managing payment, controlling fraud related to the security of the service, making a request for registration or participation in an event, count visits for the purposes of billing licenses of the software with which the service works (website, platform or application) , use security features during browsing, store content for the broadcast of video or sound, enable dynamic content (for example, animation loading a text or image) or share content through social networks.

Also belong to this category, due to their technical nature, those cookies that allow the management, in the most efficient way possible, of advertising spaces that, as a further element of design or “layout” of the service offered to the user, the publisher has included on a website, application or platform based on criteria such as edited content, without collecting information from users for other purposes, such as personalising that advertising content or other content. Technical cookies are exempted from the obligations set out in article 22.2 of the LSSI when they enable the service requested by the user to be provided, as is the case with the cookies listed above. However, if these cookies are also used for non-exempt purposes (for example, for behavioural advertising purposes), they will be subject to such obligations.

• Preference or personalization cookies: they are those that allow to remember information for the user to access the service with certain features that can differentiate your experience from that of other users, such as language, the number of results to be displayed when the user performs a search, the appearance or content of the service depending on the type of browser through which the user accesses the service or the region from which he accesses the service, etc.

If the user chooses these features (for example, if he selects a website’s language by clicking on the flag icon of the respective country), cookies will be exempted from the obligations of article 22.2 of the LSSI as a service expressly requested by the user, and this provided that the cookies comply exclusively with the selected purpose.

• Analysis or measurement cookies: these are those that allow the responsible for them to track and analyze the behavior of users of the websites they link to, including the quantification of the impacts of advertisements. The information collected by this type of cookie is used in measuring the activity of websites, applications or platforms, in order to introduce improvements based on the analysis of the usage data made by users of the service.

Regarding the processing of data collected through analytics cookies, although they are not exempt from the obligation to obtain informed consent for their use, they are unlikely to pose a risk to users’ privacy provided that they are first-party cookies, which process aggregated data for strictly statistical purposes, information on its use is provided and the possibility for users to express their refusal to use it is included.

• Behavioral advertising cookies: they store information about the behavior of users obtained through the continuous observation of their browsing habits, which allows to develop a specific profile to show advertising based on it.

Depending on the time they remain activated in the terminal equipment we can distinguish:

• Session cookies: are those designed to collect and store data while the user accesses a website. They are usually used to store information that is only useful for the provision of the service requested by the user on a single occasion (for example, a list of products purchased) and disappear at the end of the session.
• Persistent cookies: those in which data is still stored on the terminal and can be accessed and processed for a period defined by the responsible of the cookie, and that may go from a few minutes to several years.

What is a cookie for?

Cookies are used to provide you with personalised services and/or advertising, to analyse the functioning of the system, to recognise you when you log in as a user, to locate incidents and problems that may arise and resolve them as soon as possible, as well as analyzing and measuring the use and activity of the website.

¿Is my consent required to set a cookie?

Consent is not required for the installation of technical cookies or those that are strictly necessary for the provision of an information society service expressly requested by the recipient.

For the rest, consent is required from the data subject and can be obtained through various channels. In relation to this website, it will be understood that you are granted if you. continue to use the website, without prejudice that at any time you can revoke and disable cookies..

What cookies are currently used on this website? Who uses these cookies?

SESSION OR PERSISTENT TECHNIQUES: These are OWN, session, identification, configuration and registration cookies, strictly necessary for the identification of the user and for the provision of services requested by the user. The information obtained through them is processed only by the owner of the website.

ANALYSIS: These are those that, either treated by us or by third parties, allow us to quantify the number of users and thus perform measurement and statistical analysis of the use made by users of the service offered. For this purpose, we analyse your browsing on our website in order to improve the range of products or services that we offer. These third parties are collaborating companies with which we have contracted some service for which the use of cookies is necessary. Below, we show you the aforementioned providers and the purpose of cookies:

Google Analytics

Our website uses Google Analytics, a web analytics service developed by Google that allows the measurement and analysis of navigation on websites. In your browser you will be able to see cookies of this service.

Through web analytics, information is obtained regarding the number of users accessing the website, the number of pages viewed, the frequency and repetition of visits, their duration, the browser used, the operator providing the service, the language, the terminal you use and the city to which your IP address is assigned. Information that enables a better and more appropriate service by this portal.

To ensure anonymity, Google will anonymize your information by truncating the IP address before storing it, so that Google Analytics is not used to track or collect personally identifiable information from site visitors. Google may only send the information collected by Google Analytics to third parties when legally required to do so. In accordance with the terms of service of Google Analytics, Google will not associate your IP address with any other data held by Google.

You can consult the data stored by Google Analytics and its cookie policy at https://support.google.com/analytics/answer/6004245?hl=es.

NOTE: This list will be updated as soon as possible. However, exceptionally, during this update it may happen that some cookie is not included temporarily. In any case, they will always be cookies with identical purposes to those registered in this list.

These tools do not collect personal data from users or the postal address from which they connect. The information they obtain is related to, the number of pages visited, the language, the city to which the IP address from which users access, the number of users who visit us, the frequency and recurrence of visits, the time of visit, the browser they use, the operator or terminal type from which the visit is made.

Detail own cookies

Do not exist

Detail third party cookies

How to disable cookies in the browser?

Most browsers currently allow the user to configure whether they want to accept cookies and which of them. These settings are usually found in the ‘options’ or ‘preferences’ menu of your browser.

Here are the instructions for setting cookies in major browsers:

Chrome: Configuration -> Show advanced options -> Privacy -> Configuration of content. For more information, you can consult Google support or browser Help (http://support.google.com/chrome/?hl=es)

Firefox: Tools -> Options -> Privacy -> History -> Personalized configuration. For more information, you can refer to Mozilla support or the browser’s Help. (http://support.mozilla.org/es/home)

Internet Explorer: Tools -> Internet Options -> Privacy -> Configuration. For more information, you can refer to Microsoft support or the browser’s Help. (http://windows.microsoft.com/es-ES/windows/support)

Safari: Preferencies -> Security. For more information, you can consult Apple support or the browser’s Help. ( http://www.apple.com/es/support/safari/)

¿Is there any transfer of data obtained by cookies?

In our case there is no transfer.

¿How long will the information obtained be kept?

Only what is necessary for the purpose for which it has been obtained.

In the case of third-party cookies, you can check the storage period at each of the providers.

Consent of children under 14

Our website is not intended for users under 14 years of age. If you wish to use our services through the web and are 14 years of age or younger, we will need your parent or guardian to read our policy and consent to the use of data on your behalf.

Last Updated: 30 January 2025.